Genealogy Roots FAQ

What is Genealogy Roots?

Genealogy Roots is a two-day event designed to help everyone find their family history. What makes this event unique is that it revolves around one stage, where the speakers rotate and attendees can sit back and relax and learn rather than run from class to class every hour. We put an “edu-tainment” spin on it, making learning fun and interactive. We have top international speakers, great genealogy companies displaying the latest services and tools, and big prize giveaways throughout the event.

What is the Senior Expo? And how does Genealogy Roots fit in?

The Senior Expo is all about a healthy active lifestyle for seniors and their families. It’s a chance to see all the latest offerings and get your questions answered (much like a home show.) Genealogy has traditionally been a popular retirement activity but these days, thanks to all of the new online resources, people of all ages can climb their family tree in their spare time. The Senior Expo offers a fun, spacious location for folks of all ages to come learn how to find their family history through the Genealogy Roots training.

Will only Senior citizens be attending?

Absolutely not. Though Senior Expo is geared to the interests of seniors and their families, all ages attend Genealogy Roots. The Senior Expo and Genealogy Roots is a family affair and that includes everyone.

Where will Genealogy Roots be held?

Genealogy Roots will be held at the Senior Expo at the Mountain America Expo Center (South Towne Expo Center) – 9575 State St. Sandy, UT 84070.

What are the dates and times?

Genealogy Roots will be held:

Thursday, October 10th, 2019 – 9 a.m. to 4:30 p.m.
Friday, October 11th, 2019 – 9 a.m. to 4:30 p.m.

The Senior Expo will be open until 6:00 PM daily.

I bought multiple tickets for friends. Do you need their names and information?

Yes, in order to provide the best service and quickest check in experience, please email the names and email addresses (when available) for each ticket holder to:

service@genealogygems.com

The email address makes it possible for us to send them information ahead of time to help them have the best experience possible, and notify them of any last minute changes.

Will there will be new presentations this year?

Absolutely! It’s an entirely new and exciting program.

What do I get with my ticket?

  • Entrance to Genealogy Roots
  • The Genealogy Roots workbook
  • Access to all the vendors including genealogy companies

Driving Directions and Transportation Information?

The Mountain America Expo Center is very convenient to get to. Please click here for driving directions and transportation information.

What is the parking situation?

There’s plenty of parking. Click here for all the details.

How early should I arrive to check in?

The venue opens at 8:00 AM. We recommend being checked in by 9:00 AM. That will give you time to come to the Genealogy Roots area, find your seat, and get settled in for a great day! Genealogy Roots will begin promptly at 9:30 AM.

Will the check in process take as long as last year?

You will find the check in process to be much more streamlined and quick this year. We’ve worked really hard to dramatically improve the wait time. Please come with your Order # (which you will find in the ticket confirmation you received). If you purchased multiple tickets, please take a moment to email us at service@genealogygems.com with your order number and the names of the others in your party. This will speed their check in time. When possible, please also provide each person’s email address so that we can send them information pertaining to the event so they can have a wonderful experience.

Will there be a workbook?

Yes. Genealogy Roots pass holders will receive the official spiral bound Genealogy Roots workbook packed with all the notes that you’ll need for each presentation, and plenty of space to take your own notes. It’s also spiral-bound to make it convenient to write in.

Will there be food available at the event?

Yes indeed! We will have several excellent food vendors with a variety of lunch selections.

You may also bring in small snacks and non-alcoholic beverages (no glass bottles) for your personal consumption during the event. But there will definitely be food vendors throughout the hall with lots of yummy choices.

Do you provide internet services?

Free Internet wifi will be available to all Genealogy Roots pass holders.

If I change my mind, can I get a refund?

No, we are not able to give refunds.

May I bring my pet with me to the Senior Expo and Genealogy Roots Conference?

No, there is a strict no pets policy at this event. You will not be allowed to enter with any dogs or pets of any kind, unless it is a Service Animal.

I bought a 1 Day pass. Can I upgrade it to a 2 Day pass?

Absolutely! Simply bring your ticket order confirmation with you and you can purchase the upgrade when you check in.

I'm coming from out of the area. Where can I stay?

There are several excellent hotels in the area. Click here to see your options.

What's the event hashtag for social media?

We’d LOVE to see your posts! Please use the following hastag:

#GENROOTS

Thank you for helping us get the word out and sharing your Genealogy Roots experience with your friends and family!

Will Genealogy Gems have a booth again this year & will Lisa sign books?

Yes indeed!

I don't see my question here. Can I email it to you?

Yes, please do. We are here to help. Send your email to:

service@genealogygems.com

Please put “Genealogy Roots Question” in the subject line of your email.